"Conflict Resolution" is a series of short videos and a notebook tool that will help you learn how to communicate effectively through conflict.

Do you want to improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation?  In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations.  She presents "The Resolution Roadmap," a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction.  A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement.  In addition, she shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.
Select 1 - Lesson - Introduction below to begin. If you have questions, contact Training at ext. 9317 or email train@copeplastics.com.

Course Length: Approximately 1 hour